FAQ – International Stair Products

Frequently Asked Questions

Products & Materials

What products do you offer?

We provide a comprehensive selection of premium wood and metal stair components, including handrails, newel posts, balusters, stair treads, cove molding, and MDF boards. Our product range covers everything required to construct a complete, integrated stair system.

What wood species are available?

We stock standard wood species, North American Red Oak and White Oak. For other species like Maple, Poplar, or Hickory, we offer custom orders tailored to your needs.

Can you help me choose the right parts?

Yes. Share your staircase photos and project details, and a sales representative can guide you on compatible parts and options.

Ordering & Availability

How can I place an order?

Contact our sales team at (469) 453-6744 or email sales@internationalstair.com. We’ll confirm availability, pricing, and lead times.

Do you sell to homeowners as well as professionals?

Yes. We work with homeowners, builders, and installers — from a single part to a complete stairway package.

Are all items in stock?

Most of our products are typically in stock, but it's best to contact us to confirm availability first.

Do you provide installation services?

While we only supply stair parts, we have a network of trusted builders and contractors we can gladly recommend to you.

Shipping, Pickup & Visits

Can I pick up my order the same day?

Yes. Once product availability and your payment are confirmed, you can pick up your order immediately.

Can I visit your facility?

Absolutely. You’re welcome to visit our distribution center at:
International Stair Products, Inc.
1628 W. Crosby Road, Suite 109
Carrollton, TX 75006

Do you provide shipping services?

Delivery services are available upon request. Shipping costs are subject to the distance between our facility and the final destination.