Pickup & Delivery Policy

Pickup Option

When placing your order, you may choose to pick up your items directly from our distribution center. Once your order is ready, you will be notified by email or phone with pickup instructions.

📍 Pickup Location:
International Stair Products, Inc.
1628 W. Crosby Road, Suite 109
Carrollton, TX 75006

Delivery / Shipping

We offer domestic and international shipping on most stair parts and materials.

• Shipping costs and delivery times depend on order size, weight, and destination.
• Delivery timelines are provided at the time of order confirmation.
• Tracking information will be shared once your order has shipped.

Important Delivery Notes

• Please inspect your order upon delivery. Any damage or defect must be reported within 48 hours to ensure a claim can be processed.
• Customers are responsible for providing a correct and safe delivery address. Re-delivery fees may apply if the carrier cannot deliver due to incorrect or incomplete information.

Questions?

For pickup or delivery inquiries, please contact our sales team at (469) 453-6744 or email sales@internationalstair.com.