Homeowners, Contractors or Builders Are All Welcome!

Talk to our Experts: (469) 453-6744

Terms of Service

Contact Information

International Stair Products, Inc.
1628 W. Crosby Road, Suite 109
Carrollton, TX 75006
Phone: (469) 453-6744
Email: sales@internationalstair.com

Contract

All goods sold by International Stair Products (ISP) are subject to the terms below. By placing an order, you agree to these conditions.

  • A legally binding contract exists once your order has been accepted.
  • ISP reserves the right to refuse or cancel orders for reasons including suspected fraud, website errors, or product unavailability. In such cases, a refund will be issued to the original method of payment.
  • This contract is governed by the laws of the State of Texas, USA.

Placing an Order

  • Orders may be placed by phone, email, or in person at our distribution center.
  • Stock availability is confirmed at the time of order. If a product is out of stock or discontinued, our team will notify you.
  • Once an order is confirmed, changes may result in delays or additional charges.

Pricing

  • Prices are quoted in U.S. dollars (USD).
  • Prices exclude shipping and handling, which are quoted separately.
  • Promotional prices are valid only during the period advertised.
  • ISP reserves the right to cancel orders arising from pricing or typographical errors on the website, even if the order has been confirmed and your payment processed.
  • ISP reserves the right to adjust prices without notice.

Payment

  • Full payment is required at the time of order, unless prior arrangements are made.
  • Payment may be made by the methods specified at checkout or by invoicing.
  • Acceptance of payment does not equal acceptance of your order (final acceptance occurs once goods are shipped or picked up).

Delivery & Pickup

  • ISP provides domestic and international shipping. Delivery times depend on carrier, destination, and product availability.
  • Customers may also arrange pickup at our Carrollton, TX distribution center. Notification will be sent once orders are ready.
  • Customers are responsible for providing a valid delivery address. Additional fees may apply for re-delivery if the carrier cannot deliver.
  • All shipments must be inspected upon delivery. Any damaged, missing, or incorrect items must be reported within 48 hours.
  • ISP is not responsible for delivery delays caused by carriers, accidents, weather, or other unforeseen events.

Cancellations

  • Orders may be cancelled before shipping or pickup.
  • Once dispatched, cancellations are no longer possible.

Returns & Refunds

  • Returns are accepted within 30 days of delivery, provided items are unused, uninstalled, and in original packaging.
  • 30 % of Restocking fee will be applied, unless prior arrangements are made.
  • Custom-cut or custom-finished products are non-returnable, unless defective.
  • Customers are responsible for return shipping costs, unless the product arrived defective or incorrect.
  • Refunds will be made to the original payment method within 7–10 business days after returned items are received and inspected.

Faulty or Damaged Goods

  • If approved, ISP will arrange a replacement, repair, or refund at no additional cost to the customer.
  • Do not dispose of defective goods until instructed by ISP.

Liability

  • ISP is not liable for indirect losses, including lost profits or project delays.
  • Wood is a natural product; variations in grain, color, and texture are normal and not considered defects.
  • Product images are for illustrative purposes only. Actual appearance may vary slightly.

Website Use

  • Abuse, harassment, or fraudulent activity on our website is prohibited.
  • Content from this site may not be copied or published elsewhere without written consent.
  • ISP reserves the right to remove or block any materials it deems abusive, fraudulent, misleading, or inappropriate.

Third-Party Links

Our website may include links to third-party websites for convenience. ISP is not responsible for the content, accuracy, or policies of third-party sites.